Because our products are prescription medications, all sales are generally final once an order has been placed.
Orders may be eligible for a refund if they have not yet been approved by the physician team or processed for shipment by our pharmacy.
Once an order has been approved by the physician team or has shipped, it is considered non-refundable. If your order has been approved, but not yet shipped, we may be able to issue a partial refund. In these cases, the cost of the medication may be refunded minus the $19.00 Patient Fee (which covers administrative and processing costs associated with the required medical review).
If our physician team determines that the requested treatment is not appropriate based on your medical history, you will receive a full refund for your order.
We do not accept returns of any products that have been shipped, regardless of whether the product has been opened, used, or remains sealed. Due to the nature of prescription medications and applicable health regulations, all fulfilled orders are final and non-refundable.
