Prescription medication without the doctor's appointment.

No. You’ll complete a secure health intake for review by one of our licensed physicians. If appropriate, they’ll issue the prescription required for fulfillment.

Our physicians typically complete the review and approval process within 24–48 hours.

If our physician determines that the requested treatment is not appropriate for you, we’ll issue a full refund for your order.

After approval, we’ll send your order for pharmacy processing and fulfillment. We’ll send tracking information once your order ships.

Many of our medically intended products may be eligible, but coverage depends on your individual plan. Please confirm eligibility with your FSA or HSA provider.

It’s important to consult with a healthcare provider before using any medications, especially if you have allergies or specific medical conditions. Our kits include a variety of medications, so it’s essential that you list any allergies, medical conditions, and other relevant health information on your health intake form. One of our licensed physicians will review this information to determine whether treatment is appropriate and to help ensure your medications are prescribed safely. If you have any questions or concerns, we encourage you to seek additional medical advice before using any medication.

The FDA requires pharmacies to place a one-year expiration date on the actual prescription for most medications. The expiration date listed on compounded capsules is 6 months.

Under proper storage conditions, expiration dates of antibiotics can be extended for a minimum of an additional 5 years. The shelf life for compounded capsules can also be extended under proper storage conditions (though we cannot confirm an exact timeframe).

To maximize the shelf-life of your medications they should be stored in air-tight containers in a cool, dry environment. We recommend a cool storage room for best preservation. Most medications must be stored at room temperature (59-86 degrees F) and ideal humidity under 60% to maintain their strength and quality.

**Please do not place in the refrigerator or freezer

Currently, our kits come pre-packaged with a curated selection of medications and supplies to address a range of health needs. While we do not offer customization options to our kits at this time, we strive to provide comprehensive solutions that meet diverse healthcare needs.

However, customers also have the option to customize their own medical kit by purchasing additional or individual medications from our Medications menu.

No. Ozio kits and medications are typically not covered by health insurance, and we do not accept insurance for payment.

However, you may be able to use or receive reimbursement through your HSA or FSA, depending on your plan’s eligibility requirements. Because coverage varies by provider, we recommend checking your HSA/FSA provider’s website or contacting their customer service team to confirm whether your purchase qualifies. Ozio products intended for medical purposes often qualify for HSA/FSA reimbursement, but eligibility is determined by your individual plan.

If you experience any unexpected side effects or reactions to medications included in our kits, discontinue use immediately and seek medical attention. It’s essential to follow dosage instructions and consult with a healthcare provider if you have concerns.

The best option is to find a drug take-back location or use a prepaid drug mail-back envelope. Drug take-back locations can be located at a local pharmacy or a police station. These take-back locations may offer on-site medicine drop-off boxes, mail-back programs, or in-home disposal products.

Reference

Yes, many health-related items purchased through Ozio, including our Emergency Kits, are eligible for FSA reimbursement. Always check with your FSA provider if you’re uncertain about specific items.

You can check your FSA provider’s website for a list of eligible items, or contact customer service for guidance on eligibility. Ozio products that are intended for medical purposes typically qualify.

If your claim is denied, your FSA provider will inform you of the reason. You can reach out to them to clarify the issue or make adjustments if needed.

Because our products are prescription medications, all sales are generally final once an order has been placed.

Orders may be eligible for a refund if they have not yet been approved by the physician team or processed for shipment by our pharmacy.

Once an order has been approved by the physician team or has shipped, it is considered non-refundable. If your order has been approved, but not yet shipped, we may be able to issue a partial refund. In these cases, the cost of the medication may be refunded minus the $19 Patient Fee (which covers administrative and processing costs associated with the required medical review).

If our physician team determines that the requested treatment is not appropriate based on your medical history, you will receive a full refund for your order.

We do not accept returns of any products that have been shipped, regardless of whether the product has been opened, used, or remains sealed. Due to the nature of prescription medications and applicable health regulations, all fulfilled orders are final and non-refundable.

Ozio Secure Package Protection covers only the value of the products purchased within an eligible order. It can apply to stolen, lost, damaged and returned-to-sender packages. Shipping and handling fees, medical consultation fees, pharmacy-related charges, customs duties, taxes and the cost of the coverage itself are not covered.

To submit a claim, email support@ozio.com with your name, the name used on the order, your order number and a description of the incident. Read the full Ozio Secure Package Protection Terms.