No. You do not need an existing prescription to place an order with Ozio. As part of the ordering process, you'll complete a secure health intake form that is reviewed by one of our licensed physicians. If the physician determines that treatment is appropriate, they will issue your prescription so your order can be processed.

It's important to consult with a healthcare provider before using any medications, especially if you have allergies or specific medical conditions. Our kits include a variety of medications, so it's essential that you list any allergies, medical conditions, and other relevant health information on your health intake form. One of our licensed physicians will review this information to determine whether treatment is appropriate and to help ensure your medications are prescribed safely. If you have any questions or concerns, we encourage you to seek additional medical advice before using any medication.

It is required by the FDA requires pharmacies to place a one-year expiration date on the actual prescription for most medications. The expiration date listed on compounded capsules is 6 months. 

Under proper storage conditions, expiration dates of antibiotics can be extended for a minimum of an additional 5 years. The shelf life for compounded capsules can also be extended under proper storage conditions (though we cannot confirm an exact timeframe).

To maximize the shelf-life of your medications they should be stored in air-tight containers in a cool, dry environment.  We recommend a cool storage room for best preservation. Most medications must be stored at room temperature (59-86 degrees F) and ideal humidity under 60% to maintain their strength and quality. 

**Please do not place in the refrigerator or freezer 

Currently, our kits come pre-packaged with a curated selection of medications and supplies to address a range of health needs. While we do not offer customization options to our kits at this time, we strive to provide comprehensive solutions that meet diverse healthcare needs.

However, customers also have the option to customize their own medical kit by purchasing additional or individual medications from our Medications menu.

No. Ozio kits and medications are typically not covered by health insurance, and we do not accept insurance for payment.

However, you may be able to use or receive reimbursement through your HSA or FSA, depending on your plan's eligibility requirements. Because coverage varies by provider, we recommend checking your HSA/FSA provider's website or contacting their customer service team to confirm whether your purchase qualifies. Ozio products intended for medical purposes often qualify for HSA/FSA reimbursement, but eligibility is determined by your individual plan.

If you experience any unexpected side effects or reactions to medications included in our kits, discontinue use immediately and seek medical attention. It's essential to follow dosage instructions and consult with a healthcare provider if you have concerns.

We work to process and ship orders as quickly as possible. Once your order has been approved by one of our licensed physicians, you can typically expect to receive it within 10 business days, and often sooner. Delivery times may vary based on your location and current order volume.

The best option is to find a drug take-back location or use a prepaid drug mail-back envelope. Drug take-back locations can be located at a local pharmacy or a police station. These take-back locations may offer on-site medicine drop-off boxes, mail-back programs, or in-home disposal products.

Reference

Yes, many health-related items purchased through Ozio, including our Emergency Kits, are eligible for FSA reimbursement. Always check with your FSA provider if you're uncertain about specific items.

You can check your FSA provider's website for a list of eligible items, or contact customer service for guidance on eligibility. Ozio products that are intended for medical purposes typically qualify.

If your claim is denied, your FSA provider will inform you of the reason. You can reach out to them to clarify the issue or make adjustments if needed.

Because our products are prescription medications, all sales are generally final once an order has been placed.

Orders may be eligible for a refund if they have not yet been approved by the physician team or processed for shipment by our pharmacy.

Once an order has been approved by the physician team or has shipped, it is considered non-refundable. If your order has been approved, but not yet shipped, we may be able to issue a partial refund. In these cases, the cost of the medication may be refunded minus the $19 Provider Fee (which covers administrative and processing costs associated with the required medical review).

If our physician team determines that the requested treatment is not appropriate based on your medical history, you will receive a full refund for your order.

We do not accept returns of any products that have been shipped, regardless of whether the product has been opened, used, or remains sealed. Due to the nature of prescription medications and applicable health regulations, all fulfilled orders are final and non-refundable.

Ozio Secure Package Protection Terms

Important Notice
Ozio Secure Package Protection covers only the value of the products purchased within an eligible order. Coverage does not extend to any additional fees, expenses, or charges associated with the order. Excluded costs include, but are not limited to, shipping and handling fees, medical consultation fees, pharmacy-related charges, customs duties, taxes, the cost of Ozio Secure coverage, and any other expenses incurred by the customer.

Stolen Package Coverage
If a shipment is marked as "Delivered" by the carrier but the customer reports that the package was not received, Ozio Secure may, at its sole discretion, require the customer to provide a police report before a claim can be approved.
Police Report Requirements:

• Orders with a value of $300 or greater may require a police report.
• The report should indicate that Ozio Secure Package Protection is assisting with the claim investigation and resolution process.
• Customers must submit the police report by email to the designated claims department.
• The submission must include: the customer's order number, and a copy of the police report.

Failure to provide requested documentation may result in denial of the claim.

Incorrect Delivery Address
Coverage may be denied if the customer entered an incorrect shipping address during checkout. However, if the customer provided the correct shipping address and the carrier delivered the package to a different address, Ozio Secure may provide coverage provided the customer can supply evidence showing that the shipment was delivered to the wrong location. The responsibility for providing supporting documentation rests with the customer.

Lost Package Coverage
A package may be considered lost when it has not been marked as delivered and tracking activity has stopped for the following periods:

• Domestic Shipments (United States): More than seven (7) consecutive days have passed since the last carrier tracking update.
• International Shipments: More than fifteen (15) consecutive days have passed since the last carrier tracking update.

Claims submitted before these timeframes have elapsed may not be eligible for review.

Damaged Shipment Coverage
Ozio Secure may cover products that sustain damage while in transit due to mishandling or negligence by the shipping carrier. Covered damage includes defects or breakage that prevent the product from functioning as intended and make it unusable for its intended purpose.
The following are not covered:

• Cosmetic or superficial damage that does not affect functionality
• Manufacturing defects or product quality issues unrelated to shipping
• Damage resulting from the product's packaging design or packing materials
• Any condition that existed prior to carrier transit

Return-to-Sender (RTS) Shipments
Ozio Secure may provide coverage for packages that are returned to the sender and officially designated as "Returned to Sender" by the carrier.
To qualify:

• The package must have been successfully returned to the sender, as confirmed by carrier tracking information.
• A claim must be submitted within ten (10) days after the carrier records the package as returned to sender.

Claims submitted before the return is completed or after the filing deadline may not be eligible.

How to Submit a Claim
To submit a claim under Ozio Secure Package Protection, please email support@ozio.com with the following information:

• Customer Name
• Name Used on the Order
• Order Number / Invoice ID
• Type of Claim: Stolen Package, Lost Package, or Damaged Package
• Detailed Description of the Incident

Please provide a thorough explanation of the situation, including any supporting documentation, photographs, tracking information, or other evidence that may help us evaluate your claim. Claims should be submitted as soon as possible after the issue is discovered. Ozio Secure reserves the right to request additional information or documentation as needed to review and process a claim.